Teaching communication skills

Liz Mossop, Carol Gray

Research output: Contribution to journalJournal Articlepeer-review

Abstract

Good communication makes for a more effective and contented veterinary surgeon, nurse, receptionist and practice manager, and the entire practice can benefit from improved communication skills. In this article, Liz Mossop and Carol Gray describe the Calgary-Cambridge guide, a consultation tool used to teach communication skills in veterinary schools. It lists the simple steps and techniques required for practitioners to communicate effectively with their clients, which ultimately results in a better outcome for patients and better business for the practice.
Original languageEnglish
Pages (from-to)340-343
Number of pages4
JournalIn Practice
Volume30
Issue number6
DOIs
Publication statusPublished - 2008
Externally publishedYes

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